Shipping & Returns

Shipping Information

Postage Rates

Shipping Within Australia.

Australian Post: Regular Mail 3 to 6 working days. Express up to 2 Working Days Postage for Parcels under 5kg by Courier.Postage for Parcels greater than 5kg will be charged COD or extra on you credit card etc if agreed.

We take every care in packing your order to ensure that it arrives in good order. Johnsons Truck & Coach Service will not be held responsible for orders that are lost or damaged during transit.

INTERNATIONAL ORDERS – For all International Orders we Charge actual shipping rates and will email the options and costs to you prior to processing the order. Or alternatively you can EMAIL US to get a quote for the cost. Parcels will be sent via Air Mail or Economy Mail. We recommend that insurance is taken out on international orders, as  Johnsons Truck & Coach Service will not be held responsible for lost or damaged parcels.

Refund & Exchange Policy

FAULTY OR INCORRECT ITEMS:

Authorisation for exchange, refund or credit must be made to us in writing prior to you sending back the item(s). Please email us at info@johnsonstrucks.com.au to get an authorisation

You will be responsible for return freight charges unless an incorrect or faulty item has been send to you

Credit will not apply to items that are damaged in transit

Any incorrect items must be returned in their original unopened packaging

Any faulty items must be returned in their original packaging

You must advise us of any faulty or incorrect items within 5 days of your invoice.

We have tried to provide you with high quality images and descriptions of our product lines. Please note that colour may vary from computer screen to computer screen.

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